4/24/2020 LivGenerations Resident and Family Letter

The Liv Well Task Force has been an early mover in taking steps to protect our residents, team members and communities. We have also been insistent on clear, consistent and transparent communications.

On April 14, we received notice of a positive case for COVID-19 at our sister community The Springs of Scottsdale. The Arizona Department of Health Services was notified, and we immediately informed all residents in person and via “door drop” communications at The Springs of Scottsdale. We also sent notification via email and US mail to all resident family contacts we had on file. The notices were posted on our public facing website and we created a new tab on the COVID-19 web page where you can specifically track the status of any active case in our communities. What we didn’t do is send notification to our residents at LivGenerations communities and their families. We apologize If that made anyone feel as though we were not upholding our commitment to transparency.